Xmatch Non Explosion Sauna Stones 22 Lbs Selected Nature Pebble Stones, Sauna Rocks for Sauna Heater and Stove, Sauna Accessory

*Please note that estimated delivery date are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. the DELIVERY TIME GREATLY DEPENDS ON THE COORDINATION between you and the 3rd party freight carrier. As our experience freight carrier often fails to contact customer, thus experienced customer would proactively call trucking company for final delivery arrangement when it arrives at their local facility. Once we have the tracking number, we will tell you who the carrier is. It is a very important step to make an appointment in order to get your item delivered faster and smoothly. Please feel free to contact us if you have any questions.

Order Cancellation

At Xmatch, we are happy to process order cancellations as long as the order has not yet been shipped. If your order is canceled, the refund will be credited back to the original payment method used.

Kindly note that once an order has been shipped, we are unable to cancel it. To avoid any inconvenience, please reach out to us as soon as possible if you need to cancel your order before it has been shipped.

Returns (If Applicable)

We offer a convenient 30-day return policy. Within 30 days after delivery, you may submit a return request by contacting our customer service team via email xmatch.service@xmatch.shopping.

To be eligible for a return, the item must be in its original, unused condition and with the original packaging. Our customer service team will provide a return address for you to send the item back.

Please note that customized orders or items are not eligible for the 30-day return policy.

If you receive a damaged package, please retain the original packaging and take photos of both the package and the damaged product. Contact us at xmatch.service@xmatch.shopping or call 1-(626) 249-4044 within one week to report the issue. Our team will work to resolve the matter as soon as possible.

Return Fees

Xmatch has a clear and fair return policy for all customers. If the return is initiated by the customer for personal reasons, the customer is responsible for covering the shipping costs. However, if the return is a result of our error, such as a damaged product or quality issue, Xmatch will bear the shipping expenses. If it is not seller's fault for the return, there is restocking fees if not the original goods returned.

For oversized item, it is always shipped via LTL shipment. It might be difficult for you to fina and choose a suitable logistics company after we agree to return the goods. In this case, you can contact us and place a shipping order for LTL return label (BOL) and pallet label for you, with a flat return fee based on the distance between your address to our Return Warehouse.

Refunds (If Applicable)

Upon receipt and inspection of your returned package, you will receive an email notification regarding the status of your refund. If your refund is approved, it will be credited back to your account, typically within 24-48 hours for PayPal or 7-10 business days for credit card transactions (subject to your credit card company or bank's processing time).

In the case of a rejected refund, we will provide a reason for the rejection and offer either a revised refund amount or alternative solution. If you disagree with the rejection, please provide additional information for us to review the matter further.

Note

Once your refund has been approved, kindly allow for the necessary processing time for the funds to be returned to your account. If you have not received your refund within the expected timeframe, please reach out to our customer service team at xmatch.service@xmatch.shopping for assistance.

In the event that we have processed and submitted your refund, the responsibility for the further processing lies with third-party providers such as PayPal, banks, or credit card companies. Should you require additional support, we would be happy to provide you with a refund voucher to present to them.

Apply for A Return and LTL Return Cost

Please send us your return request to our Email xmatch.service@xmatch.shopping officially, and we will arrange the most suitable return address after we agree to return the goods. Buyer may have better logistics resource but If you need to get shipping label from Xmatch and the shipping cost is on buyer's side, we will provide cost for you. The shipping cost will be deducted from your order payment refund.

Limited Lifetime Warranty

Xmatch products are manufactured with the highest quality standard and are warranted to be free from defects in material and workmanship at the time of delivery. The product warranty is extended through the manufacturer for the product. After we get your post-sale service request , we may need to guide user to diagnose product malfunctions and its root cause, then make a decision to send replacement of part or not. Typically the warranty for key parts are as below:

*Commercial use on heating elements is 1 year limited warranty.
*This warranty covers parts, but does not cover labor cost.

Paid Post-sale Service Support
After the initial 1-year warranty period, we offer replacements of part at a reasonable cost. Email customer service email for help.

Warranty Limitations
This warranty does not apply if the unit has been subject to negligence, alteration, modification, misuse, abuse, repairs by non-authorized personnel, inappropriate installations, or any case beyond the control of Xmatch invalidating this warranty. Warranty is not transferable.
For wooden saunas, surface cracks are not considered defects in material or workmanship, as they are normal characteristics of all woods. This includes minor cracks due to wood expansion and contraction. Note: Since the wood used in construction has been kiln dried, a certain amount of expansion and contraction occurs in the wood in a sauna environment.
Disclaimers
Xmatch shall not be liable for loss of use of Xmatch's product or other Xmatch products or other secondary or incidental or consequential costs, expense or damages - which may include the removal of permanent structure or key necessory parts removal - arising directly or indirectly out of the use or inability to use the product. Any implied warranty shall have duration equal of the applicable warranty stated above. Under no circumstances shall Xmatch or any of its representatives be held liable for injury to any person or damage to any property, however arising. Specifications are subject to change without notice or obligation.

1) Pave wooden blocks or bricks under a sauna, especially for outdoor saunas. Avoid flooding to damage sauna.
2) Try to use towels to absorb the sweat in a sauna session, not get the sweat accumulated and flow into the bottom of the sauna floor or the area under the bench.
3)  After a sauna session, allways keep your sauna still in heating for 5-10 minutes and ventilated in order to dry it quicker, the infrared waves themselves have natural disinfecting and sterilizing properties.
4) Every 1-2 years to re-paint exterior surface of your OUTDOOR sauna with a hard wax oil or protective finish. If it is an indoor sauna and the exterior surface appears visibly discolored, you can repaint it with varnish. DO NOT paint the Interior surface.
5) If crack is found in a wood piece, you can use the silicone glue provided in the package to seal it then polish it as new.
6) Bench top surface is covered a layer of water-based varnish, which is water -resistant and durable, but it can be dissolved amd damaged by alcohol or other cleaning chemical substance. Avoid using any treatment containing benzene or high concentration of alcohol to clean it.